Return & Refund Policy

Return & Refund Policy

Return Policy

1. Return Requests & Eligibility

At Doorek, we are committed to providing professional-grade ski gear. If you are not completely satisfied with your purchase, we accept return requests within 14 days of the delivery date.

  • Item Condition: All returned ski wear and accessories must be in brand new, unused, unwashed, and undamaged condition.

  • Packaging Requirements: Items must be returned in their original packaging with all tags, labels, and accessories intact. Any items that have been worn, altered, or are missing original packaging will not be accepted.

  • Return Window: Once your return request is approved, the items must be shipped back within 14 days.

2. Fees & Shipping

  • Handling Fee: All approved refunds are subject to an 8% handling fee, which will be deducted from the total refund amount. This fee helps offset non-refundable costs related to order processing, fulfillment, and payment platform transactions.

  • Return Shipping: Customers are fully responsible for all international return shipping costs. We strongly recommend using a trackable shipping service to ensure the package safely reaches our central warehouse in China.

3. Special Instructions for Returns to China

As our central fulfillment center is located in China, all international returns must strictly adhere to the following regulations:

  • Logistics Arrangement: Customers must arrange their own international return shipping. A valid tracking number must be provided to us immediately after the package is dispatched.

  • Customs Marking: When shipping your return, you must clearly mark the package and customs declaration form as “RETURNED GOODS”.

  • Import Duties & Taxes: Any import duties, VAT, or customs clearance fees incurred upon entry into China are the responsibility of the customer. If such charges are levied on Doorek during the receipt of your return, the amount will be deducted from your final refund.

  • Clearance Failure Risk: If a package cannot clear Chinese customs due to improper labeling or other customer-related issues, we will be unable to process the refund.

4. Damages, Issues, & Wrong Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at doorekgroup@gmail.com so we can evaluate the issue and make it right. Verified quality issues will be handled as a priority to ensure you receive the correct, high-quality gear.

5. Exchanges

The most efficient way to exchange an item is to return the original item for a refund (subject to the 8% handling fee) and place a new, separate order for the desired size or color. This ensures the fastest processing and availability of your preferred equipment.

6. Final Sale Items

All items marked as Clearance, Gift Cards, or Region-specific sale are considered Final Sale and are not eligible for return, exchange, or store credit.

7. Refund Processing Time

We will notify you once we have received and inspected your return. If approved:

  • Refund Method: The refund (minus the 8% handling fee and any incurred customs charges) will be issued to your original payment method.

  • Timeline: Most refunds are processed within 10 business days. Please note that your bank or credit card company may require additional time to post the transaction.

  • Support: If you have not received your refund within 15 business days of approval, please contact us at doorekgroup@gmail.com.

8. Disclaimer

Doorek is not responsible for items sent back without prior authorization or for any packages lost or damaged during the return transit. Returns that do not meet the requirements of this policy will be rejected.